Premiere slow, laggy, sluggish? Call the Doctor

Over the past few years, the most common complaint about Premiere in long form TV edits (all on Mac) has been that it would get slower as the day went on – or even grind to a halt.

Sometimes Premiere takes longer than it should to respond to commands; sometimes the video in the timeline is slow to playback or stutters; sometimes it just hangs, beachballing.

This has got a lot better in recent releases, and was worse back when we were supporting clients using CC 2014 and below on pre-dustbin Mac Pros with older OS’s.  And it was particularly apparent on multicamera sequences.

In an important exec viewing, doing nothing but playing back video, an editor would only be able to get 30 minutes through playing a sequence before the system started dropping frames and losing sync because it had run out of memory.
And that would be on a hefty 12 core Mac Pro 5,1 with K5000 card and 48GB RAM.

At Support Partners, we’ve seen a big drop-off in reports of this now that our clients have been able to invest in newer software and hardware, but it can still happen – so it’s worth knowing why it happens and what you can do.

Continue reading

3 free Adobe Premiere support tools you should be using (if you have Macs)

At my work, we do a lot of Adobe Premiere support for broadcast, news and corporate in-house teams; running big shared storage networks, with a mix of Macs and PCs (mostly Macs) – configuring the networks for performance, defining workflows, and helping the creative teams use Premiere, After Effects, etc.

Collectively, there are hundreds of users and machines pushing the technology hard with Petabytes of raw footage, and they all need support for tight deadlines – their systems have to be set up in a consistent way, cleared down, and issues resolved as soon as humanly possible.

There are three tools that we use regularly to make this easier

1. Preference Manager – Mac OS X – free

The key to a long and happy life in editing support is to manage everyone’s preferences.

You need to keep them consistent, clear them up after someone’s messed with them, and trash them when the system goes insane.

I know that Creative Cloud lets you share and clean up preferences, but it does it in a really unhelpful way – it’s like the sponge that the ancient Romans used to share in their communal toilets.

To be totally sure that you’re getting a proper clean set every time, you need Preference Manager.

Continue reading