At my work, we do a lot of Adobe Premiere support for broadcast, news and corporate in-house teams; running big shared storage networks, with a mix of Macs and PCs (mostly Macs) – configuring the networks for performance, defining workflows, and helping the creative teams use Premiere, After Effects, etc.
Collectively, there are hundreds of users and machines pushing the technology hard with Petabytes of raw footage, and they all need support for tight deadlines – their systems have to be set up in a consistent way, cleared down, and issues resolved as soon as humanly possible.
There are three tools that we use regularly to make this easier
1. Preference Manager – Mac OS X – free
The key to a long and happy life in editing support is to manage everyone’s preferences.
You need to keep them consistent, clear them up after someone’s messed with them, and trash them when the system goes insane.
I know that Creative Cloud lets you share and clean up preferences, but it does it in a really unhelpful way – it’s like the sponge that the ancient Romans used to share in their communal toilets.
To be totally sure that you’re getting a proper clean set every time, you need Preference Manager.
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